klwilliams: (Karen passport photo)
[personal profile] klwilliams
As you may know, I have MS. For a while I was taking a drug called Rebif, a series of shots three days a week that suppressed my immune system. The idea is that since my immune system is so good it's bored and has started eating my nerve endings, suppressing it will slow down this behavior. Over the last two years, while my health in general seemed to be stable, my ability to walk got worse and worse.

Enter Tecfidera, the wonder drug. While Rebif (and all the other drugs to that point) would at best suppress about 35% of MS symptoms, Tecfidera (a pill rather than shots) suppresses 50% of symptoms. I started on Tecfidera as soon as it became available. When I started on it, I could walk maybe ten steps at a time, and was working at home. I started using a walker, and needed it to get around my house. Now, less than a year later, I don't use the walker around my house, and only use it to get to work (a 40-mile trip by train and bus to downtown San Francisco) or to walk around open areas where there aren't convenient handholds or places to sit. This week, I was able to ride my bike (an adult trike) the mile downtown, park the bike, walk without a walker into a restaurant to order soup to go (to take back to my husband), and brought it back home. This is huge.

The problem? I have new insurance, Aetna, much better than my old insurance. My current three-month supply of pills was going to run out, so with a three-week supply still at hand I called my pharmacy. MS drugs are acquired through specialty pharmacies, since the drugs need special care, so they need to be shipped via UPS/Fedex. This isn't a ten minute trip downtown. They contacted Aetna for an authorization, who asked for a "prior authorization" from my doctor. Who sent it immediately. My pharmacy (Walgreen's Specialty Pharmacy, which is a dream pharmacy, and in fact a great model for any business. They're just that good.) keep checking in for the official OK, but nothing from Aetna. This past week, with my supply running low, I finally reached someone at Aetna on Wednesday, who said that a nurse needed to OK the prior authorization. I explained I had only a week's worth of pills left, but he said it might take two days. So on Friday I reached someone there, who said that the nurse couldn't OK it, a doctor had to. Why? Because while I had tried Rebif, I hadn't tried another drug (of the same type, that only has a 35% success rate) before moving to Tecfidera. But the man on the phone said he'd send it to a doctor and ask for an update by that night.

Today I called Walgreen's. Nope, nothing. I called Aetna. Nothing. They're not open. On a three day weekend. I run out of pills on Wednesday. I'm not going to get new pills in time. In fact, if Aetna tries to make me try this other drug, it may be a while. For one thing, if I have to take this new drug, my ability to walk will definitely deteriorate. Just when I had hope of getting off the walker entirely soon. Just when I had the outside hope of maybe being able to study aikido again (I am a black belt, after all). Maybe. Or maybe not.

Aetna, why are you damaging my ability to walk?
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Date: 2014-02-15 08:21 pm (UTC)
From: [identity profile] mevennen.livejournal.com
That's awful and how worrying. I hope they get their finger out soon.

Date: 2014-02-16 06:56 am (UTC)
From: [identity profile] klwilliams.livejournal.com
I'm trying to wake Aetna up. If you'd retweet KarenMuses I'd appreciate it.

Date: 2014-02-15 08:50 pm (UTC)
From: [identity profile] equesgal.livejournal.com
I hope it gets figured out soon. It can be so frustrating. Especially those phone calls where you get so much wrong information. Grrr...

I have been waiting for the surgery that will let me walk without a cane when I go out. At home I walk with two canes just to keep pressure off my cane arm which can get very sore (something I never thought about). I signed up with the new health plans in November and have just gotten my paperwork. But my bill, which I got on Feb. 7th and which covers me until April 1st, was due Feb 1st -- so I'm waiting to see if I catch flack for being 'late with my payment.' To be on the safe side I'm going to wait and see if I get another bill which will cover me until June 1st. Then I have to hope the doctor I want to see is 'in my network.' So yeah....I get where you're coming from.

Date: 2014-02-15 09:02 pm (UTC)
From: [identity profile] shewhomust.livejournal.com
Oh, dear. I hope this can be sorted out soon. Thinking of you (in fact, I bought a book today which is dedicated to you...)

Date: 2014-02-16 06:57 am (UTC)
From: [identity profile] klwilliams.livejournal.com
I'm trying to wake Aetna up. If you'd retweet KarenMuses I'd appreciate it.

And this is why

Date: 2014-02-15 09:12 pm (UTC)
From: [identity profile] learnteach.livejournal.com
The fucking insurance companies need to be taken out and shot. This is straight for profit fuckitude. Just keep changing the rules and hurting you. Fig puckers.

Re: And this is why

Date: 2014-02-15 09:58 pm (UTC)
From: (Anonymous)
Ditto!

Date: 2014-02-15 09:16 pm (UTC)
From: [identity profile] galeni.livejournal.com
Fingers crossed for you.

Date: 2014-02-15 10:29 pm (UTC)
From: [identity profile] rachelmanija.livejournal.com
That's terrible. It also sounds like a situation that might benefit from some viral publicity.

Now might be jumping the gun, but if your insurance does try to force you to go on the other med, how would you feel about writing a brief explanation of the situation (or updating this one) for everyone to link all over the internet in an attempt to shame Aetna into paying for the pills that let you walk?

Date: 2014-02-15 10:34 pm (UTC)
From: [identity profile] klwilliams.livejournal.com
That's what this is the first step for. I tweeted this (I'm KarenMuses on twitter), and immediately had @AetnaHelp contact me and offer to look into it. I haven't heard back, but I've had 9 retweets. If the news is bad from @AetnaHelp, I'll do more. Thanks.

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Medical mess-up!

Date: 2014-02-15 10:43 pm (UTC)
From: [identity profile] livejournal.livejournal.com
User [livejournal.com profile] aberwyn referenced to your post from Medical mess-up! (http://aberwyn.livejournal.com/407233.html) saying: [...] health care doesn't need a vast overhaul, read this: http://klwilliams.livejournal.com/360352.html [...]

Date: 2014-02-15 11:11 pm (UTC)
From: [identity profile] athenais.livejournal.com
This is shameful and all too familiar.

Date: 2014-02-15 11:57 pm (UTC)
From: [identity profile] shutt3rg33k.livejournal.com
Shaming sometimes does amazing things in turning around a bogus corporate decision or policy. Just let us know if you need a grass roots campaign!

Date: 2014-02-16 06:57 am (UTC)
From: [identity profile] klwilliams.livejournal.com
I'm trying to wake Aetna up. If you'd retweet KarenMuses I'd appreciate it.

Date: 2014-02-16 12:08 am (UTC)
From: [identity profile] dsmoen.livejournal.com
Holy fuck that's evil.

Date: 2014-02-16 12:22 am (UTC)
ext_13461: Foxes Frolicing (Default)
From: [identity profile] al-zorra.livejournal.com
This country's so-called health care is a crime, a sin, a shame in front of the entire world.

I'm so sorry this is happening to you.

Love, C.

Date: 2014-02-16 12:48 am (UTC)
From: [identity profile] daveon.livejournal.com
Sorry to hear this. We've been in this position with other essential drugs with Aetna where they just drag their feet on the renewal. I hope it gets fixed soon.

Date: 2014-02-16 02:46 am (UTC)
From: [identity profile] evil-macaroni.livejournal.com
How awful! Aetna can go to hell! I hope the situation is resolved ASAP-

Maybe Helpful?

Date: 2014-02-16 03:20 am (UTC)
From: [identity profile] margaret organ-kean (from livejournal.com)
With many drugs, the manufacturer will have a program/coupons/something to get people to try the drug. I checked for your drug and found some stuff at this web page. I hope it helps.

http://www.tecfiderahcp.com/tecfidera-coverage.html?entry=quickstart

Re: Maybe Helpful?

Date: 2014-02-16 07:02 am (UTC)
From: [identity profile] klwilliams.livejournal.com
Thanks. I've been on Tecfidera for almost a year.

Re: Maybe Helpful?

From: [identity profile] margaret organ-kean - Date: 2014-02-16 08:07 pm (UTC) - Expand

Retweeted you

Date: 2014-02-16 03:27 am (UTC)
From: (Anonymous)
I retweeted your message because I wanted to do something. Don't know if it will help much, because I'm not a big twitter person, but just sitting here cursing Aetna on your behalf didn't seem like enough. I hope it works out.

Oops, forgot I was being anonymous

Date: 2014-02-16 03:29 am (UTC)
From: (Anonymous)
BTW, that post about retweeting was from Nancy Jane Moore. I hate figuring out how to use FB or something similar to post, but I didn't mean to be completely anonymous.

Date: 2014-02-16 03:50 am (UTC)
From: [identity profile] gillpolack.livejournal.com
This is a vile nonsense - I so hope it gets sorted SOON!

Date: 2014-02-16 06:57 am (UTC)
From: [identity profile] klwilliams.livejournal.com
I'm trying to wake Aetna up. If you'd retweet KarenMuses I'd appreciate it.

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Date: 2014-02-16 05:04 am (UTC)
From: [identity profile] helblonde.livejournal.com
This is better insurance?

I have TN.

Date: 2014-02-16 07:11 am (UTC)
From: [identity profile] diana swiger (from livejournal.com)
Having Tn I understand about nerve pain and loss. I hope that you can find help and the meds that have worked so well. I would allso recomend Blue-green algie (cvs brand) flax seed oil. coq10 and redbull to help with pain and and to protect nerve endings and sheath around the nerves, avoid trans fats and MSG. LUCK AND LOVE!
Diana Swiger

Ll

Date: 2014-02-16 07:50 am (UTC)
From: [identity profile] darcyjavanne.livejournal.com
Sympathies and hugs! I went through something similar with my insurance company last year. Ended up paying out of pocket to the tune of $3,000. Shame them. I'll set up a twitter account to retweet if you think it'll help.

Date: 2014-02-16 07:56 am (UTC)
From: [identity profile] brennye.livejournal.com
Already retweeted the link that popped up on my dash. I hope they get this straightened out quickly. I'm still waiting on Blue Cross to put me in the frackin system so I can get my own issues under control. I've been paying them for a month already, and I'm not there yet. They quote "overload from the ACA." Just an excuse not to give me my coverage yet.

Got your back. Take your freedom and get rid of that walker!

Date: 2014-02-16 07:59 am (UTC)
From: [identity profile] kateelliott.livejournal.com
Boosted. Will continue to do what I can.

This is so infuriating and imo criminal.

Date: 2014-02-16 08:50 am (UTC)
From: [identity profile] swan-tower.livejournal.com
I. fucking. hate. the way the U.S. handles this kind of thing.

Date: 2014-02-16 12:39 pm (UTC)
From: [identity profile] glass-mountain.livejournal.com
I am sorry to hear about this, Karen. I hope they can sort this out PDQ.

Money before lives

Date: 2014-02-16 01:30 pm (UTC)
From: [identity profile] livejournal.livejournal.com
User [livejournal.com profile] sartorias referenced to your post from Money before lives (http://sartorias.livejournal.com/603143.html) saying: [...] money each year? But when, for no reason, Aetna insurance company puts someone's life in jeopardy [...]
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